Return policy FAQ
The Metal Ware Corp, an official affiliate of DEWALT, offers all customers a 30-day money back guarantee on unused products. If you are not completely satisfied with your purchase, you may return it unused and undamaged in it’s original packaging for a refund of the product cost within 30 days of the date of delivery. A 15% restocking fee may apply.
Please be aware that we can only accept returns of orders placed directly through and fulfilled by The Metal Ware Corp. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information. All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at 1-844-613-8200 during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee. All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. DEWALT® and The Metal Ware Corp are not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us. Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our database. Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
Refund Policy All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment. If you choose to return your order for a refund, and payment was made by electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed. If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Damaged or Wrong Item Received It is the customer’s responsibility to contact us within 30 days after delivery if a damaged or incorrect item was received. If we are not contacted until after the 30-day period regarding a damaged or incorrect item received, the customer will not be eligible for a replacement.