Return policy FAQ

The Metal Ware Corp, an official affiliate of DEWALT,  offers all customers a 30-day money back guarantee on unused products. If you are not completely satisfied with your purchase, you may return it unused and undamaged in it’s original packaging for a refund of the product cost within 30 days of the date of delivery. A 15% restocking fee may apply. 

Please be aware that we can only accept returns of orders placed directly through and fulfilled by The Metal Ware Corp. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information. All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at  1-844-613-8200 during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee. All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer’s expense, but can be shipped using the customer’s choice of carrier. DEWALT® and The Metal Ware Corp are not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us. Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our database. Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item. 

Refund Policy All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment. If you choose to return your order for a refund, and payment was made by electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed. If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable. 

Damaged or Wrong Item Received It is the customer’s responsibility to contact us within 30 days after delivery if a damaged or incorrect item was received. If we are not contacted until after the 30-day period regarding a damaged or incorrect item received, the customer will not be eligible for a replacement.

Support

Support Form

Need help or have a question about your product? Contact us here.

Support Form

Return Policy

Need to return your product or need a replacement? Contact us here.

Return Policy

Contact Us

Need to ask some pre-sale questions? Contact us here.

Contact Us

Contact Us

Have a question about one of our products before you purchase it or do you just want to get in touch with us? Contact us here.

Contact Us

MetalWare Corp.
P.O. Box 237
1700 Monroe St.
Two Rivers, WI 54241
1-844-613-8200

Corporate Sales

The gift of a DeWALT cooler, lunchbox or drinkware makes a statement about how much you value your employees, clients, and guests. These are gifts that will last for years and reflect positively on your good name.

Why Dewalt Coolers

DEWALT COOLER DNA

Roto mold design stands up to the roughest treatment and ensures temperature optimization.

Easy-open lid latches provide secure closure and the reinforced insulation provides superior ice retention that keeps food and drink cold for days.

Integrated bottle opener for convenience and dual-sized drain plug for easy draining.

Tested to withstand the punishment of a real jobsite.

SEE WHAT’S NEW

Construction Coolers

Built tough to withstand rugged
construction environments.

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Performance Drinkware

Designed to keep your beverages hot or cold in every weather condition.

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Reinventing Lunchboxes

Sturdy construction that protects your food from unpredictable worksite perils.

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Water Coolers

Dependable design to keep
hydrated all day long.

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• COOLERS
• DRINKWARE
• ACCESSORIES

Your opinion counts! We are always looking for ways to better serve our customers.

If you are not able to find what you are looking for on our site or if you would like to comment on DEWALT ®, or the site in general, please feel free to call one of our Customer Service Representatives. For other DEWALT ® Product Support/FAQ that are not coolers or their affiliate products click here.

Updated Privacy Policy

For more on our privacy policy, click here.

How do I Place an Order?

Our online store is now OPEN! You may also place orders by calling 1-844-613-8200

How do I contact Customer Service?

Phone: 1-844-613-8200

Summer Hours (May 28th to September 3rd):

Monday- Thursday: 7am – 4:30pm Friday: 8am- 12pm

Winter Hours  (September 4th to May 27th):

Monday- Friday: 8am – 4:30pm For other DEWALT ® Product Support/FAQ  click here.

Shipping FAQ

1. Can you ship to a PO Box?
   Smaller items typically can ship to a Post Office Box, larger items can not. If you are unsure how your order will ship, contact our Customer Service Dept. at  1-844-613-8200 to find out. NOTE: All EXPEDITED, SECOND DAY and NEXT DAY Shipments Require A PHYSICAL ADDRESS!
2. How will my product ship if it doesn’t ship by UPS?
   Most smaller orders that are not shipped via UPS are shipped via a service called Smartpost (a division of Fedex & USPS). To track your Smartpost shipment, copy your tracking number from your order & paste into www.fedex.com tracking webpage for estimated delivery date.
3. How long will it take to ship my package?
   All products will ship from Wisconsin. Continental United States (48 States): Please allow 2-4 weeks for shipping. APO/FPO please allow 4 weeks for shipping. Shipping fees to APO and FPO addresses will follow the US Rate Chart. Alaska, and Hawaii: Please call our Customer Service Department at  1-844-613-8200 for actual shipping charges. You will be charged the actual shipping fees, based on weight and destination, plus handling fees. International, Customers requesting international delivery must inquire by calling us at:  1-844-613-8200 Mon-Fri 8:00am – 4:30pm CST Rush Delivery Orders placed for Next Day or Second Day must be received before 11:00AM Central Standard Time in order to ship out on the same scheduled business day, rush orders placed over the weekend will be shipped on Monday or next scheduled business day. “Saturday and Sunday deliveries” are not offered with our “Next Day” or “Second Day” shipments. Please call our Customer Service Department at  1-844-613-8200 if you have any questions.

Legal

Copyright © 2018 DEWALT DEWALT and the DEWALT logo are trademarks for the DEWALT Industrial Tool Co, or an affiliate thereof and are used under license. The yellow/black color scheme is a trademark for DEWALT power tools and accessories.

The Metal Ware Corp maintains this site (“Site”) for your personal entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only, provided you also retain all copyright and other propriety notices contained in the materials. You may not, however, distribute, modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without The Metal Ware Corp or DEWALT’s written permission. Your access and use of the Site is also subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and The Metal Ware Corp or DEWALT ® are superseded and have no force or effect.

Terms and Conditions

1. You should assume that everything you see or read on the Site is copyrighted or subject to trademark protection, unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of DEWALT ®. DEWALT ® neither warrants nor represents that your browsing of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with DEWALT ®.
2. While The Metal Ware Corp and DEWALT ® uses reasonable efforts to include accurate and up-to-date information on the Site, DEWALT ® makes no warranties or representations as to its accuracy. The Metal Ware Corp and DEWALT ® assumes no liability or responsibility for any errors or omissions in the content on the Site.
3. Your browsing of the Site is at your risk. Neither DEWALT ® nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Site. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. DEWALT ® also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, including, but not limited to, data, text, images, video, or audio from the Site.
4. Any communication or material you transmit to the Site by electronic mail or otherwise, including but not limited to any data, questions, comments, suggestions, and the like, will be treated as non-confidential and non-proprietary. Anything you transmit or post may be used by DEWALT ® or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting. Furthermore, DEWALT ® is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.
5. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site, are registered and unregistered Trademarks of DEWALT ® and others. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of DEWALT ® or the third party owner of such Trademark. Your misuse of the Trademark, or any content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that DEWALT ® will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
6. DEWALT ® has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.
7. DEWALT ® may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

DEWALT 25, 45, & 65 QT ICE PACK

Ice Pack Instructions:

Chill ice pack overnight or until solid. Use the raised locator tabs on the back of the ice pack to position properly on inside of lid. Use the threaded plug to securely attach ice pack to cooler.

• Dimensions: 11.5” x 10” x 1.2”
• Weight: 2.2 lbs.
• Model # DXC254565IP